Privacy Policy

Privacy Policy

1. Introduction

We are committed to protecting and respecting your privacy. Therefore this Privacy Policy (the “Policy“) sets out the basis on which any personal data we collect about you, or that you provide to us, is processed by us.

Please read the Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our online services (including our site located at https://nuvidacare.in/ and purchasing products and accessing our services) you agree to the use we make in accordance with this Policy of all personal data you provide to us or we collect about you. If you do not agree with any term in this Policy, please do not use our online services.

2. The Company

https://nuvidacare.in/ is a website and service operated by Nuvida Health Management Clinics  (“we”/”us”).

3. Data we may collect from you

In this Policy your “data” means information or pieces of information relating to you or that could allow you to be directly or indirectly identified. We may collect, use, store and transfer different kinds of data about you:

• Contact Data includes data such as your email address, telephone number and correspondence address.
• Identity Data includes data such as first name, last name, username or similar identifier, date of birth and gender assigned at birth, photographs of you that you send to us.
• Health Data includes your responses to our online consultations and any other information you provide to us about your physical or mental health, including current medication and your GP details if you choose to provide that to us.
• Technical Data includes data such as internet protocol (IP) address, your login data, browser type and version, cookies, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website and any communications we may send to you.
• Usage Data includes information about how you use our website such as information about your visit to our website, including the full Uniform Resource Locators (URL) clickstream to and through, pages you viewed or searches you made, page response times, download errors, length of visit, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• Marketing Data includes your preferences in receiving marketing from us.

We do not knowingly collect the data of children. Please do not provide data to us unless you are at least 18 years old.

Data you voluntarily provide

From time to time you may provide data to us. This may be because:

• You take one of our online consultations or register to receive communications.
• You contact us via email or phone. If you do, we may keep a record of that correspondence and record the phone call.
• You complete surveys that we use for research purposes. These, however, are not mandatory.
• You purchase services or products through our online service.
• You respond to our request for identification documents.
• You provide services to us and/or our website users.
• You provide feedback to us.
• You otherwise contact us, including with queries, comments, or complaints.
• You make a claim under one of our guarantees, such as our hair loss guarantee.

We shall process all such data in accordance with this Policy. Certain data is mandatory and must be provided to us so that we can fulfil your request (for example, to purchase services or products on our website), and we shall make this clear to you at the point of collection of the data.

All data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities.

Data we automatically collect about you

When you use our website we may automatically collect and store information about your Technical Data and Usage Data for the purposes of research and analysis.

Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why we use them, and how you can control them, please see our Cookies Policy.

Data we receive from others

If we have reason to believe that any of the data you have provided to us is inaccurate, we may receive further data from third parties – such as credit reference agencies, the electoral register, and our verification partners – to verify your identity and confirm the validity of the data.

We may also receive data about you from our third party service providers, including our payment service provider and our analytic service providers. In addition, our business relies on collaboration with third parties such as our prescribers, pharmacies, doctors, and blood testing companies and so we may therefore receive information about you from them.

4. Legal basis for processing your data

We will only use your data where we have a lawful basis to do so. The lawful purposes that we rely on under this Policy are:

• Consent (where you choose to provide it).
• Performance of our contract with you.
• Compliance with legal requirements.
• Legitimate interests. When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests.

If you register and use our website we shall use Contact Data, Identity Data and Health Data in order to provide you access to our website and to supply you with products and consulting services all in accordance with our Terms of Use and Terms of Sale as applicable. You agree that we cannot provide consulting services or products to you unless you provide us with and permit us to process your Health Data.

We may from time to time need to use Contact Data and/or Identity Data to comply with any legal obligations, demands or requirements – for example, as part of anti-money laundering processes or to protect a third-party’s rights, property or safety.

We may also use any of your data, except your Health Data, for our legitimate interests including:

• To improve our website and our services.
• In connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
• To deal with any questions or comments you raise.
• For audit purposes.
• To contact you about changes to this Policy and/or our Terms.

5. Who do we share your data with?

For our legitimate interests, we may share your data with our service providers, sub-contractors, consultants and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including IT service providers, group companies, accountants, auditors and lawyers.

We shall provide our service providers, sub-contractors, consultants and agents only with such of your data as they need to provide the service for us and if we stop using their services, we shall request that they delete your data or make it anonymous within their systems

As noted above, our business relies on collaboration with third parties such as our prescribers, pharmacies, and blood testing companies, so we will share data about you with them – in particular your Contact Data and Health Data. Again, you agree that we cannot provide consulting services or products to you unless we share your Health Data with these third parties. As also noted above, if you use our consultation services, we will provide your personal data to our GP consultation organisation and other consultants as they will also act as a controller of your personal data.

If in accordance with our Terms of Sale we need to verify your identification, we shall share some of your Contact Data and Identity Data with our verification partners.

To facilitate the delivery of your order to you, you also understand and agree that we will use third-party delivery companies to deliver products to you and so we shall share your Contact Data with them.

To evaluate the performance of our business at a granular level we may occasionally send data to validated third parties for the purposes of evaluating ongoing performance.

We ensure that any data we disclose in accordance with our Policy is kept to the minimum required to allow the safe and effective delivery of services to you, and will never knowingly share with third parties who do not comply with the Act.

Only with your consent shall we provide your data, including your Health Data, to your own GP and your other consultants.

If we need to use your data to comply with any legal obligations, demands or requirements, then in doing so, we may share your data with third party authorities and regulatory organisations and agencies.

If we choose to merge, sell assets, consolidate or restructure, finance, or sell all or a portion of our business by or into another company then the new owners may use your data in the same way that we do as set out in this Policy.

We may also occasionally use your data to receive feedback about our services.

6. Retention of data

Subject to the provisions of this Policy, we will retain data in accordance with applicable laws. This means that we shall retain your data for as long as you have an account with us or otherwise access or use our site. However, we may also be required to retain data for a particular period of time to comply with legal, auditory or statutory requirements, including requirements of HMRC in respect of financial documents and in order to deal with any dispute you might raise. You acknowledge and agree that we are required by law to archive electronic patient records including your personal information, communication and treatments for a minimum of 10 years.

Where we have no legal basis for continuing to process your data, we shall either delete or anonymise it or, if this is not possible (for example, because your data has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If you make a claim under one of our guarantees, such as our hair loss guarantee we will delete any photos that you send to us on completion of your claim.

7. General

Our website may contain links to third party websites, plug-ins and applications. We are not responsible for the content of such third party content, or their privacy statement/s. If you provide any information to the third party, then you should check the third party website to find the applicable privacy policy.

If any provision of this Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

This Policy shall be governed by and construed in accordance with Indian law and you agree to submit to the exclusive jurisdiction of the Indian Courts.

Any changes we may make to our Policy in the future will be posted on this page and, if the changes substantially affect your rights or obligations, we shall notify you if we have your email address.

For any queries you can write to info@nuvidacare.in